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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cole Ladner

May 26, 2025

5  out of  5
rating by Cole Ladner
"I saved a bunch of money by using Victoria Ellis. She was incredibly helpful and thorough."
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phoenix

May 16, 2025

5  out of  5
rating by phoenix
"Thanks to the team for helping me this week! I was able to get a new policy within the same day! Super helpful, I'm glad I could drive off the lot with my new car insured and not have to wait."
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Janet Mediaceja

May 10, 2025

5  out of  5
rating by Janet Mediaceja
"Demasiado amable y profesional, para mi es la mejor agente de seguro que he conocido, muchas gracias."
We responded:
"¡Muchas gracias por tu comentario tan positivo! Nos alegra saber que has tenido una buena experiencia con nuestra agente de seguros. Tu satisfacción es muy importante para nosotros. ¡Saludos! "
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Alexis Loren

May 1, 2025

5  out of  5
rating by Alexis Loren
"Ms Barry's office was my insurance agent for several years that covered everything from car, an apartment rental to home ownership. My point of contact or representative was Melody Peters who was always great to work with. Always willing to answer complex questions. Would highly recommend this office."
We responded:
"Alexis, it’s such a pleasure to work with you and we’ve enjoyed the relationship over the years. Thank you for your kind words and taking time to share with us. Please reach out if you need anything at all! "
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Melinda Walton

April 23, 2025

5  out of  5
rating by Melinda Walton
"State Farm Agent Barry helps you more than the average agency. At a young age she new what she wanted to be when she grew up. Agent Barry is a second generation Firm. Her Mom and Pap had a firm where she worked hard every summer, she learned Honesty, empathy and respect for everyone of her clients. She saw first hand how her contracts effectived the community in a good way. After over 25 years she has mastered her kraft and will take care of each individual client as a family member. She will get your money and protect you."
We responded:
"Melinda, Thank you so much for your thoughtful and heartfelt review! It means the world to hear that our dedication to service and community truly comes through. I’m grateful for the opportunity to carry on the family legacy and I’m honored to help protect what matters most to you. Thanks again for your kind words and trust!"
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Juan Barcenas

April 22, 2025

1  out of  5
rating by Juan Barcenas
"I recently switched insurance providers after a representative named Steven called me from Natalie’s State Farm office. He informed me that State Farm had lowered their rates and could save me money by switching. He reviewed my current Progressive coverages and assured me that the new State Farm would provide me with the same coverages and still lower my premium. Indeed, my premium was reduced, but to my surprise one of the reasons my premium was less, was due to the fact that Steven had left out collision coverage on of my vehicles not sure how that’s possible since you just cant provide comprehensive coverage on a vehicle with all lien holder. But indeed he only applied comprehensive and collision coverage to one vehicle, not the other. The second vehicle only received comprehensive coverage, no collision. I trusted that the coverages would match since I reviewed the coverages on the first vehicle and compared them to my current insurance. However, I failed to check coverages on the second vehicle. The only reason I was made aware was because my credit union sent me a letter stating I was being charged $95 a month for February and March due to a lack of proof of insurance. Something that Steven had promised to handle informing my lien holders of the change “as part of the great customer service they provided .” Now, I realize that this was not the case and was merely an attempt to get me to switch. I contacted Natalie’s agency to seek answers about why Steven had provided inaccurate coverages for my vehicles. Initially, he agreed that it was his fault and apologized, saying he didn’t know how it happened. He offered to investigate and call me back. At that point, I was satisfied that he was trying to rectify the situation. I even requested that Natalie call me herself. To my surprise, Steven called me back not Natalie I guess she was too busy. He reiterated that it was my fault because I did not request collision coverage yet I got it on vehicle and not the other strange!! He advised me I should have checked my coverages and explained that there was nothing he could do. Not only had I been misled with the initial quote, but I now have to pay my credit union for the lack of accurate coverage for the last two months and the additional cost of adding collision coverage. The only thing I’m thankful for is that did not have a collision claim because I would have been even more screwed. Lesson learned, not sure how she has 5 star reviews with this kind of customer service and lack of accountability."
We responded:
"Your feedback is not taken lightly. I want to sincerely apologize for the miscommunication regarding your vehicle coverages. Please expect communications from me directly discussing what can be done to correct this for you. We strive to ensure our customers clearly understand their policies and receive the service they were promised. I completely understand how upsetting it must be to feel misled and have addressed this situation with Steven. I’m also disappointed to hear that your request to speak with me directly wasn’t fulfilled. That should have been communicated with me and I will be following up internally to ensure better accountability moving forward."
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Kimberly

April 17, 2025

5  out of  5
rating by Kimberly
"Kind, friendly and prompt. Just what I need from an insurance provider."
We responded:
"Kimberly, thank you for sharing this with us! Melody enjoys working with you and I appreciate your trust in our team. "
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Kenneth Pranoto

March 25, 2025

5  out of  5
rating by Kenneth Pranoto
"Melody is always quick to respond and is great! This is why I continue to use State Farm!"
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Seb

March 18, 2025

5  out of  5
rating by Seb
"Natalie and her team have been super helpful and welcoming in my process of becoming securely insured. Definitely recommend!"
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Rafael Serrillos

February 14, 2025

5  out of  5
rating by Rafael Serrillos
"Great customer service from Marina! She helped me understand all of my options and made the process seamless. I’m very impressed with everything so far. Highly recommend."
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Sanda Nastase

February 11, 2025

5  out of  5
rating by Sanda Nastase
"Great Experience! The prices are comparable but what makes the diffrence is the service. They care about their customers, they listen and they provide customized solutions that fits the customer needs. I was helped by Natalie and Melody, 2 great agents that are knowlegeble, courtious and delivers great customer service! I am happy I made the choice to purchase insurance through State Farm and the agents serving!"
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Joni Verdina

January 27, 2025

5  out of  5
rating by Joni Verdina
"Natalie Barry State Farm is the best!! Her staff and Natalie are extremely knowledgeable and easy to work with. Questions answered asap and Victoria and Melony are wonderful! They are always accessible and a pleasure to work with! And Natalie is there when you need her! 👍"
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willywarrior1

December 23, 2024

5  out of  5
rating by willywarrior1
"Melody was very professional. Took the time to explain everything and answer questions regarding the policy and was very quick getting everything set up and finalized."
We responded:
"Thank you for your positive review! I’m thrilled to hear that Melody provided you with a professional and informative experience. It’s great to know that she took the time to address your questions and ensure everything was set up quickly. We appreciate your feedback and look forward to working with you!"
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Christopher Cothran

November 16, 2024

5  out of  5
rating by Christopher Cothran
"I had the pleasure of working with Melody on getting a quote for our new "second home" in Montrose the other day. She did a great job of making me feel heard and understood my needs when it came to managing the home and auto issues of having a home and vehicles in both Florida and Texas. She was only able to underwrite the Texas property, but explained exactly what I need to do to get the best overall coverage with State Farm. This type of customer service is seriously lacking in the Insurance Industry now. It was so refreshing to speak with a team that has a great culture that is customer focused and understands that we are truly trying to protect what matters most in the most cost effective way. Thank you Melody, and thank you Ms. Barry for establishing such a health culture. I look forward to being a client for many years to come. Chris"
We responded:
"Welcome to Texas, Chris and thank you for your kind words! I’m delighted to hear about your positive experience working with Melody. She truly goes above and beyond to understand our clients needs and it’s wonderful to know that you felt heard and supported throughout the process. We strive to provide exceptional customer service and it’s rewarding to hear that our efforts are making a difference. We appreciate your trust in us and look forward to serving you for many years to come."
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Meghan Mueller

October 14, 2024

5  out of  5
rating by Meghan Mueller
"Marina provided phenomenal customer service and was extremely quick responding to emails. I will definitely recommend her to anyone looking for a new policy!"
We responded:
"Thank you so much for your kind words. We’re thrilled to hear Marina provided you with exceptional service & prompt communication. We appreciate you trusting our team to protect your assets with car and home insurance! "
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Susan Koontz

October 3, 2024

5  out of  5
rating by Susan Koontz
"Natalie and her team are Rock Stars. They are very knowledgeable and focused on the clients. I've been a customer of this agency for about five years, but have dealt with the on two issues in the last six months, and they have gone the extra mile for me. I highly recommend them."
We responded:
"Susan, we love working with you! Thank you for the fantastic review. We’re glad to know the team has consistently provided you with exceptional service over the years. Going the extra mile for our customers is what we strive for. Looking forward to many more years of a great relationship! "
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Rebekah Heo

October 2, 2024

5  out of  5
rating by Rebekah Heo
"Working with Victoria Ellis to figure out the best policies for me was such a breeze. She is very sweet and diligent. I can’t thank her enough for all that she has done!"
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Matthew Wagner

September 30, 2024

5  out of  5
rating by Matthew Wagner
"Highly recommend. Worked with Melody during my move from Massachusetts to Texas & she was incredibly helpful the entire time. Made the insurance the easiest part of my move (which was quite surprising)."
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Terry E

September 12, 2024

5  out of  5
rating by Terry E
"I recently moved to Texas from Virginia and I could not have asked for a better insurance experience. Victoria went out of her way to make sure I was getting all discounts available and took her time to explain all the policies to me. It's so nice to talk to people who not only know what they're talking about, but genuinely want to match you to the things that are actually going to benefit you. I couldn't recommend the agency or Victoria enough!"
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Ashley Bonham

September 11, 2024

5  out of  5
rating by Ashley Bonham
"I recently moved to Dallas and The Barry Agency made the insurance process seamless. Big thanks to Victoria for getting everything taken care of and handled quickly and efficiently. I couldn’t have asked for a better experience. Thanks again!!"
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Gabriel Orellana

September 9, 2024

5  out of  5
rating by Gabriel Orellana
"Excelente servicio de Marina y muy buena explicando a detalle las coberturas a clientes, con una alta empatía y conversión fluida."
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Susan Davenport

August 30, 2024

5  out of  5
rating by Susan Davenport
"The Natalie Barry State Farm Agency is an outstanding agency. I appreciate all the great work they did for me on my recent claim. A special shout out to Victoria Ellis who has been working with me all along the way. She’s been an incredible resource, and her commitment to customer service is stellar. I can’t thank her and the whole team enough."
We responded:
"Susan, it’s always a pleasure working with you! I am thrilled to hear you’ve had such a positive experience with our agency. Victoria will be delighted to know that her efforts made the difference for you and I’m always happy when a claim delivers on our promise! "
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Carissa Sanden

July 22, 2024

5  out of  5
rating by Carissa Sanden
"Melody was absolutely wonderful to work with and made the process of moving my insurance from one state to another so easy! Fantastic customer service."
We responded:
"Thank you for sharing your positive experience with Melody and welcome to Texas!! I’m very glad to hear she helped make your move a little less stressful. "
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Sara Barchie

June 26, 2024

5  out of  5
rating by Sara Barchie
"Melody is the most helpful insurance agent I have ever worked with. She responds to my queries so quickly and has the answers to all of my questions along the way. Incredibly helpful and clearly a hard worker. Highly recommend working with her!"
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Emily Long

May 23, 2024

5  out of  5
rating by Emily Long
"I had the most lovely experience setting up my insurance with Melody! She explained to me all the changes I was making from my previous insurer and made the change over so simple. I would recommend using both Melody and State Farm. I now have better coverage for way less monthly, and the experience was so easy and refreshing!"